Cancellation Policy Details.
Reservations up to 30 days.
Free cancellation or dates change until 15 days before check-in time. If booked less than 15 days before check-in, free cancellation or dates change for 48 hours after booking, up to 24 hours before check-in. All fees including cleaning fee are non-refundable after that time. Dates change is not possible after the free cancellation windows is over.
Optionally you can opt-in for the Stay Flex option during the booking process to extend your cancellation window or change your reservation dates up to 5 days before check-in.
Reservations of 30 days or more.
More than 30 days before check-in: Full refund of all rent and utility payments made in advance.
15 to 30 days before check-in: Charged 50% of the first month’s rent.
15 days or less before check-in: Charged the first month’s rent in full.
Additional Terms:
The above cancellation terms also apply to date changes.
Promotional and discounted rates are non-refundable at any time of cancellation.
Early Termination of the Lease:
Tenant-initiated early termination before the end of the agreed term, the monthly rent will be readjusted according to the actual term of the lease.
Money-Back Satisfaction Guarantee:
For reservations of 61 days or more, cancellations made within 12 hours of check-in are eligible for our satisfaction guarantee. If the apartment does not meet your expectations, we will first offer to relocate you to a suitable alternative. If relocation is not possible, a full refund will be provided. This guarantee applies only to online bookings without a prior property viewing.
Extenuating circumstances
We may be able to give you a refund if you have to cancel because of an unexpected circumstance that’s out of your control. Below is a list of circumstances covered. This policy applies only to extenuating circumstances that occur before the official check-in date for your reservation.
- Death of a guest, or a immediate family member.
- Unexpected serious illness or injury affecting a member of the traveling party (COVID19 infection is excluded).
- Government-mandated obligations including jury duty, travel restrictions, court appearances, and military deployment.
- Transportation disruptions that make it impossible to travel to your destination, including road closures and flight cancellations where there are no alternative methods of travel. This includes closures and cancellations caused by natural disasters, such as earthquakes or severe storms.
- Safety and security threat advisories issued for the property location.
- Essential utility outages that affect the property location.
- Changes to visa or passport requirements that make it impossible to travel to the destination. This doesn’t include lost or expired travel documents.
In all cases you’ll be asked to provide supporting documentation. Claims covered from this policy must be submitted within 14 days of cancellation.