Privacy Policy

Last Updated: 13 December 2019


This Privacy Policy describes how we collect, use, communicate, protect, disclose, and make use of personal information in connection with our website (“Site”), our blogs (“Blogs”), our mobile application (“App”) or other service (collectively “Services”). This Policy also tells you about your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns. We encourage you to review the privacy policies of other websites.

If you have questions about this Privacy Policy or our associated practices, please contact us at

If you use our Services, you consent to the collection, use, and sharing of your personal data under this Privacy Policy (which includes our Cookie Policy and other documents referenced in this Privacy Policy).

We provide you choices that allow you to opt-out how we use and share your data.

We may modify this Privacy Policy, and if we make material changes to it, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. Your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that you are consenting to the updated Privacy Policy.


When you use our Services, you may be asked to provide, and we may collect personal information which may uniquely identify an individual. Examples of this information include your name, email address, mailing address, phone number, credit card or other billing information. Personal information may also include information such as your date of birth, geographical location, or preferences. We may acquire personal information about you from third parties, including but not limited to payment information, travel information, and background check information, and link that information to the personal information we collect.

We also collect un-identified and non-identifiable information pertaining to a visitor or un-identified user, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the visitor or user from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as visitors’ and users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying information regarding the visitor’s or user’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.


As you use our Services, we may collect information through the use of commonly used information-gathering tools, such as cookies and web beacons, as well as standard information from your web browser (such as browser type and browser language). Our Cookie Policy describes our use of cookies and other web-tools.

We use data for analytics and measurement to understand how our Services are used. For example, we analyze data about your visits to our websites to do things like optimize online user experience. We use a variety of tools to do this, including Google Analytics. When you visit sites that use Google Analytics, we and Google may link information about your activity from that site with activity from other sites that use our Google Analytics services. For more information about our use of Google Analytics and your choices, please see our Cookie Policy.

We collect your billing information in connection with credit card payments initiated by you.

We collect your resume or C.V. when you apply for a job with us.

When you make a reservation with us, we collect your name, email address, physical address, telephone number, date of birth, passport or government id no, and your purpose for travel. When you create an account with us, we collect and store the same information.

Please note that if you give us personal data on behalf of someone else (or someone else gives us personal data on your behalf), the person providing the personal data must have consent or other legal basis to do so.

Our third-party ad servers, ad network providers, third-party advertisers may provide you with advertisements that you may see on the Services or on other affiliated websites. To improve the relevancy and help measure the effectiveness of such advertisements, our Ad Providers may use cookies, web beacons, clear gifs or similar technologies. These are used to record users’ activity, such as the pages visited, and to learn what types of information are of most interest to the users.


We use the data that we have about you to provide, support, personalize and make our Services more relevant and useful to you and others. When you access the Services, we use your data to authenticate you and authorize access to our Services. We will also use your data to provide you with the information about the Services.

We may also your personal information to contact you about products, services, or events that may interest you. For example, we may use your personal information to contact you to further discuss your interest in the Services or promote engagement with our Services.

If you pay us for Services by credit or other payment card, we use your billing and payment card information solely to check your financial qualifications and collect payment from you.

We use your resume and C.V. to evaluate your candidacy for a job with us.

We use personal data to fulfill our contractual obligations, for our legitimate interests, or when we have a lawful basis to do so.

We also use personal data to submit mandatory reservation data, including your personal information, with the tax authorities according to local laws.

Our websites may use social media features, such as the Facebook “like” button. These features may collect some information about your use of our website. You may be given the option by social media providers to post information about your activities on our website to your profile page or on our site.


We use a third-party service provider to manage credit card processing for our Services. Our service provider is contractually prohibited to store, retain, or use your billing information except for the sole purpose of credit card processing on our behalf.

It is possible that we will need to disclose information about you when required by law, or other legal process or if we have a good faith belief that disclosure is reasonably necessary. We attempt to notify customers about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.

We can share your personal data with companies belonging to or directly affiliated to UPSTREET and always in accordance with this policy.

We can also share your personal data as part of a sale, merger, or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.


We may retain your personal information for a period of time consistent with the original purpose of collection. For instance, we may retain your personal information during the time in which you have an account to use our websites or Services and for a reasonable period of time afterward. We also may retain your personal information for as long as we need it to conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.

If you are a resident of the European Economic Area, you have the following rights with respect to your personal data:

  • Right of Access – a right to understand the nature and extent of how your data is processed;
  • Right to Rectification – a right to request correction of inaccurate data;
  • Right to Erasure – a right to request erasure of personal data in some circumstances, commonly referred to as the “Right to be Forgotten”;
  • Right to Restriction of Processing – a right to limit how your personal data is processed;
  • Right to Data Portability – a right to receive personal data and transfer information to another controller;
  • Right to Object – a right to object to processing of your personal data based on your circumstances and a right to object to direct marketing; and
  • Right to Freedom from Automated Decision-making – a right not to be subject to decision-making based solely on automated processing, including profiling, that produces significant effects.

You may request to review, correct, delete, or otherwise modify any of the personal information that you have previously provided to us. Please contact us if you wish to learn what personal data we hold about you or would like to request deletion of your personal data. Once we have verified your identity, we will comply with all reasonable requests.

We may use your personal information for invitations and communications promoting our Services. You may opt out of receiving all emails selecting the ‘Unsubscribe’ link in these marketing emails.

If you have registered for an account with us, you may update your user and account settings by logging into our website or Services with your username and password and editing your settings.

Our Services are addressed to individuals, who are at least 18 years old, unless we specify otherwise. For individuals under 18, we do not knowingly collect personal data, without prior parental consent. If you find out that your child has provided us with any personal data, without your prior consent, please inform us, in order to delete this information and terminate any account that your child may have created with us.

To update your billing information or request return or deletion of your account information, please contact your account representative.

For other requests to access, correct, modify, or delete your personal information, please contact us at Requests to access, change, or delete your personal information will be addressed within a reasonable timeframe.


We maintain reasonable administrative, technical, and physical safeguards designed to protect the security, confidentiality and integrity of the personal information we collect. Our safeguards are not a guarantee against the loss, misuse, or unauthorized access, disclosure, alteration, and destruction of your personal information. In addition, we use standard security protocols and mechanisms to transmit sensitive data such as passwords and credit card details.


This Privacy Policy may be changed or updated occasionally to meet legal, technological or operational requirements and standards. You are encouraged to frequently visit this policy to stay updated about changes. In case of critical changes, these will be circulated to you prior to their implementation. Modifications will be effective on the day they are published.


If you have any questions about these terms of Service , you may contact us at or write is at Leoforos Pentelis 16, 152 34 Chalandri, Greece.

Cookie Policy

Last Updated: 16 December 2019

As you navigate our websites, we may collect information through the use of commonly used information-gathering tools, such as cookies and web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on our websites (such as the web pages viewed and the links clicked).


UPSTREET uses commonly used information-gathering tools, such as cookies and web beacons, to collect information as you navigate our websites (“Website Navigational Information”). As described more fully below, we and our partners use these cookies or similar technologies to analyze trends, administer websites and Services, track users’ movements around our UPSTREET’s websites and Services, serve targeted advertisements, and gather demographic information about our user base as a whole. This section describes the types of Website Navigational Information used on our websites and Services and how this information may be used.


Functionality Cookies: They are used by for load balancing purposes (the requests of a user for the same browsing section are directed to the same server).

Statistical Cookies: They are used by Google Analytics and they collect information on the ways that the Website is used by the Users. The information is completely anonymized including only statistical data, such as number of visitors.

To opt out of being tracked by Google Analytics across all websites visit


We sometimes use cookies delivered by third parties to show you ads for our products and services that we think may interest you on any devices you may use and to track the performance of these advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after we receive it.

UPSTREET also contracts with third-party advertising networks that collect IP addresses and other information from web beacons (see below) on our websites and Services, from emails, and on third-party websites. Ad networks follow your online activities over time and across different sites or other online services by collecting Website Navigational Information through automated means, including through the use of cookies. These technologies may recognize you across the different devices you use, such as a desktop or laptop computer, smartphone, or tablet. Third parties use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other websites or mobile applications on any of your devices. This process also helps us manage and track the effectiveness of our marketing efforts.


UPSTREET uses web beacons alone or in conjunction with cookies to compile information about visitors’, customers’, and attendees’ usage of our websites and interaction with emails from UPSTREET. Web beacons are often-transparent graphic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website or Service tied to the web beacon, and a description of a website or Service tied to the web beacon. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to one of our websites.


As is true of most websites, we gather certain information automatically to analyze trends in the aggregate and administer our websites and Services. This information may include your Internet Protocol (IP) address (or the proxy server you use to access the World Wide Web), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. Due to Internet communications standards, when you visit or use our websites and Services, we automatically receive the URL of the website from which you came and the website to which you go when you leave our Website. This information is used to analyze overall trends, to help us improve our websites and Services, to track and aggregate non-personal information, and to provide the websites and Services.


Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application.


This Cookie Policy may be changed or updated occasionally to meet legal, technological or operational requirements and standards. You are encouraged to frequently visit this policy to stay updated about changes. In case of critical changes, these will be circulated to you prior to their implementation. Modifications will be effective on the day they are published.


If you have any questions about these terms of Service , you may contact us at or write is at Leoforos Pentelis 16, 152 34 Chalandri, Greece.